FAQ

DIVA GODDESS FAQ

PRODUCTS & SIZING
Q: What size range do you offer?
A: Our activewear currently fits small to medium sizes (XS-XL). For the best fit, please refer to our size chart on each product page before ordering.

Q: What makes Diva Goddess leggings special?
A: Our leggings are designed for active DFW women who want comfort and style. They're perfect for everything from yoga to high-intensity training, with features like:
• Buttery-soft, squat-proof fabric
• High waistband that doesn't roll down
• True-to-size fit that holds up after washing

ORDERS & PAYMENTS
Q: Do you offer gift cards?
A: Yes! Diva Goddess gift cards are available for purchase. Gift cards expire one year from the date of purchase.

Q: Can I modify or cancel my order?
A: Yes, orders can be modified or cancelled before shipping. Once shipped, changes cannot be made. Contact our customer service team as soon as possible for changes.

SHIPPING & DELIVERY
Q: Where do you ship?
A: We currently ship within the United States only.

Q: How long does shipping take?
A: We offer two shipping options:
• Economy Shipping (5-8 business days)
  - Orders up to 5 lbs: $4.90
  - Orders 5-70 lbs: $9.90
• Standard Shipping (3-4 business days)
  - Orders up to 5 lbs: $6.90
  - Orders 5-70 lbs: $19.90

Q: When will my order ship?
A: Orders are processed within 1-3 business days (Monday-Friday). Orders placed after 4:00 PM CST will be processed the next business day.

Q: What if my order arrives damaged?
A: Our high-quality leggings are carefully packaged to arrive in perfect condition. If you receive a damaged item, please contact us immediately.

RETURNS & EXCHANGES
Q: What's your return policy?
A: We offer:
• 7-day return window from delivery date
• Free returns (shipping covered by us)
• Items must be unworn with original tags attached
• Items must be free from makeup, deodorant marks, pet hair, or signs of wear

Q: Do you offer exchanges?
A: Yes, we accept exchanges for unworn items with original tags attached within our 7-day return window.

Q: How do I return an item?
A: Simple process:
1. Contact our customer service team
2. Receive a prepaid return shipping label
3. Package items securely with all tags attached
4. Drop off at any authorized shipping location
5. Track your return with provided tracking number

PRODUCT CARE
Q: How should I care for my Diva Goddess leggings?
A: To maintain the quality and fit:
• Machine wash cold
• Tumble dry low
• No bleach
• Avoid fabric softeners
• Wash with similar colors

ABOUT DIVA GODDESS
Q: Where are you located?
A: We're based in Dallas, Texas, serving the DFW Metroplex area and shipping nationwide.

COMMUNITY & SOCIAL MEDIA
Q: How can I connect with Diva Goddess?
A: Follow us on social media @divagoddessofficial to:
• See styling tips
• Get workout inspiration
• Join our DFW fitness community
• Be first to know about new releases and special offers

CUSTOMER SERVICE
Q: How can I contact you?
A: Email: info@thedivagoddess.com
Support Hours: Monday to Friday, 9:00 AM - 5:00 PM CST

Happy shopping! 🛍️